Privacy Policy

Last Updated: August 15, 2026

Welcome to Linio Studio ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications (available on the Apple App Store and Google Play Store), and interact with us via our WhatsApp Business API integration.

[!IMPORTANT] Please read this privacy notice carefully as it will help you understand what we do with the information that we collect. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.

1. Information We Collect

A. Information You Provide to Us

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

  • Personal Details: Name, email address, phone number, mailing address, etc.
  • Credentials: Passwords, password hints, and similar security information used for authentication and account access.
  • WhatsApp Communications: When you interact with us via WhatsApp, we collect your phone number, profile name, and the contents of your messages as permitted by Meta’s WhatsApp Business Terms of Service.

B. Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information.

  • Log and Usage Data: Service-related, diagnostic, usage, and performance information our servers automatically collect.
  • Device Data: Information about your computer, phone, tablet, or other device you use to access the Services, such as IP address, browser type, hardware model, operating system, and App version.
  • Location Data: We may collect location data such as information about your device's location, which can be either precise or imprecise.

2. How We Use Your Information

We use personal information collected via our Services for a variety of business purposes described below:

  • To facilitate account creation and logon process.
  • To provide and deliver our mobile applications and services.
  • To respond to user inquiries and offer support (including customer support via WhatsApp).
  • To send administrative information to you (e.g., updates to terms, policies).
  • To fulfill and manage your orders, payments, and subscriptions.
  • To enforce our terms, conditions, and policies for business purposes, to comply with legal and regulatory requirements.

3. WhatsApp API Integration & Data Handling

By opting in to receive messages from us via WhatsApp, you acknowledge and agree to the following:

  • Opt-In/Opt-Out: We will only send you messages via WhatsApp if you have explicitly opted in. You can opt out at any time by replying "STOP" or contacting our support team.
  • Data Security: Messages sent via WhatsApp are end-to-end encrypted; however, we store chat transcripts on our secure servers for customer service and quality assurance purposes, in compliance with Meta's policies.
  • No Third-Party Selling: We do not sell, rent, or share your WhatsApp contact information or chat data with third parties for their promotional purposes.

4. Mobile App Data & Store Compliance

Our mobile applications, distributed via the Apple App Store and Google Play Store, adhere to the privacy requirements of these platforms:

  • Permissions: Our apps may request access to certain device features (e.g., camera, location, notifications). You can manage these permissions in your device settings.
  • Analytics and Crash Reporting: We may use third-party services to collect anonymous analytics and crash reports to improve app stability and user experience.
  • Data Deletion: You can request the deletion of your account and associated data directly within the mobile application settings or by contacting us.

5. Sharing of Your Information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may share data with:

  • Service Providers: Third-party vendors who perform services for us (e.g., payment processing, data analysis, hosting, customer service).
  • Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

6. How Long We Keep Your Information

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

7. Security of Your Information

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

[!WARNING] Transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

8. Your Privacy Rights

Depending on your location (e.g., GDPR in Europe, CCPA in California), you may have certain rights regarding your personal information, including the right to:

  • Request access and obtain a copy of your personal information.
  • Request rectification or erasure.
  • Restrict the processing of your personal information.
  • Data portability.

To exercise these rights, please contact us using the details provided below.

9. Contact Us

If you have questions or comments about this notice, you may email us at: Email: [email protected] Address: Linio Studio Mannaril, PO, Melangadi, Kondotty, Kerala – 673638, India